Reedsfield Care Ltd received an overall Good rating following a focused inspection of safe, effective and well-led domains, triggered by concerns about staff not fulfilling contracted support hours, which were not substantiated. The service demonstrated safe staffing, robust governance, person-centred care and a positive open culture with no regulatory breaches identified.
Strengths
· Sufficient staffing levels with clustered call runs ensuring timely visits and continuity of care
· Safe recruitment practices including DBS checks, employment history and references
· Medicines administration records audited regularly with learning shared at staff meetings
· Staff received training across key topics including dementia, moving and handling, infection control and food hygiene
· Regular supervisions and appraisals supporting staff development and performance
Quality-Statement breakdown (12)
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candour; Continuous learning and improving careGood