Agency profile · CQC 1-3642462637

Dream Home Care Ltd

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Provider

Dream Home Care Ltd

Brent · London · Active since 19/0

GoodHome-careRM: Ghoorah, Pranav

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

2 years ago

28/Dec/2023 - 00:00

Inspected 2 years ago

Overview Inspections (2)Findings (1)Owner-management Methodology

Inspection reports (2)

Inspection report · 2023-12-28
Framework: KLOE · 15 pages · 91 KB · PDF
Good
safe: Goodeffective: Goodcaring: Goodresponsive: Goodwell-led: Good
Dream Home Care Ltd was rated Good across all five key questions at its November 2023 inspection, with people and families consistently praising the kindness, reliability and person-centred approach of care staff. One recommendation was made regarding inconsistencies in care plan records relating to medicines support needs.
Concerns (1)
- minor

Care planning

: “2 people's care plans stated that they did not require medicines support. However, another document in their care records stated that they required assistance with their medicines.”

Strengths

· People felt safe with care staff, with family members confirming carers were sympathetic, patient and preserved dignity
· Detailed, person-centred risk assessments covering environment, transfers and medical conditions
· Electronic homecare monitoring system implemented to flag missed or late calls in real time
· Staff received both essential and specialist training including diabetes and dementia awareness
· Consistent care staffing enabling people to build trusting relationships with familiar carers

Inspection report · 2020-01-29

14 pages · 75 KB · PDF

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