ReadyCQC, a weekly field guide to CQC home-care regulation

safe: Assessing risk, safety monitoring and managementRequires improvement

safe: Using medicines safelyRequires improvement

safe: Systems and processes to safeguard people from the risk of abuseGood

safe: Staffing and recruitmentGood

safe: Learning lessons when things go wrongGood

safe: Preventing and controlling infectionGood

effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawRequires improvement

effective: Ensuring consent to care and treatment in line with law and guidanceGood

effective: Supporting people to eat and drink enough to maintain a balanced dietGood

effective: Staff support: induction, training, skills and experienceGood

effective: Supporting people to live healthier lives, access healthcare services and supportGood

caring: Ensuring people are well treated and supported; equality and diversityGood

caring: Supporting people to express their views and be involved in making decisions about their careGood

caring: Respecting and promoting people's privacy, dignity and independenceGood

responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferences; Meeting people's communication needsRequires improvement

responsive: Improving care quality in response to complaints or concernsGood

responsive: End of life care and supportNot rated

well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirementsRequires improvement

well-led: Engaging and involving people using the service, the public and staff; Continuous learning and improving careGood

well-led: Working in partnership with othersGood

Promise Care Services Ltd

Inspection reports (2)