moderate“We've had problems with carers turning up late or not turning up at all, we never even got told they weren't coming.”
staffing levels
1 finding
moderate“There had been recent difficulties with staff shortages and sickness. This had impacted on the times of some calls and which staff were available.”
complaints handling
1 finding
critical“I emailed [manager] my complaint and [manager] never responded so not very good.”
governance
1 finding
critical
“The registered provider had systems in place to record and respond to complaints, however these systems were not always being followed.”
record keeping
1 finding
minor“In some of the care records we looked at we found multiple spelling errors and the use of acronyms without explanation.”
medication management
1 finding
moderate“On one person's care record we saw significant gaps and errors had been identified when their MAR chart was audited the previous month.”