Sunderland Home Care Associates (20-20) Limited is rated Good overall following an inspection in October 2023 and January 2024, with Good ratings for both Safe and Well-led key questions. The service demonstrated strong person-centred care, safe medicines management, consistent staffing, and effective governance, maintaining the Good rating it held since 2018.
Strengths
· Staff knew people well and provided care with patience and kindness, with people expressing high satisfaction.
· Medicines were managed safely with appropriate risk assessments, care plans and administration records in place.
· Rota management ensured timely, consistent care from the same staff with communication about late visits.
· Staff recruitment was safely and effectively managed to ensure only suitable staff were employed.
· Robust quality assurance system with regular audits, spot checks and telephone surveys monitored service provision.
Quality-Statement breakdown (10)
safe: Systems and processes to safeguard people from the risk of abuse
Good
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving care; Working in partnership with othersGood