Priority Plus Ltd Coventry received a Good rating across all five key questions at its first inspection in January 2019, demonstrating safe, person-centred care delivered by well-trained and supervised staff. No breaches of regulation were identified, and the service showed robust governance, medication management, and a strong commitment to dignity and individual choice.
Strengths
· Safe recruitment procedures including DBS checks in place for all staff
· Medicines managed safely with appropriate training, competency testing, and regular audits aligned to NICE guidance
· Risk assessments covering health and safety, environment, falls and medication kept under review
· Staff received regular formal supervision and supported to undertake professional qualifications
· Care plans were person-centred, promoted independence, and involved people and relatives in planning