moderate“Staff training did not include topics staff needed to be aware of, such as training in dignity and specific health conditions.”
moderate“MCA training was missing off the providers training records, this meant we could not be assured staff were aware of the most up to date guidance.”
governance
2 findings
moderate“The providers quality assurance system had not picked up on the issues inspectors found at this inspection.”
moderate“The provider did not complete the required provider information return...We will not award a rating better than 'requires improvement' for well-led.”
staff competency
1 finding
moderate“Staff had not yet attended specific training to support autistic people and people with learning disabilities.”
record keeping
1 finding
moderate“The provider's staff records documented some staff had completed all of their induction training on the same day...this was not possible or following good practice.”
care planning
1 finding
moderate“People's care, treatment and support plans had not always been updated and did not show how people had been involved.”
staffing levels
1 finding
moderate“Staff were not always recruited safely. Recruitment systems needed improvement, as inspectors found there was no evidence to show references from staff were verified.”