ReadyCQC, a weekly field guide to CQC home-care regulation

ReadyCQC

Quality-Statement breakdown (25)

safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Staff support: induction, training, skills and experienceOutstanding
effective: Supporting people to eat and drink enough to maintain a balanced dietOutstanding
effective: Staff working with other agencies to provide consistent, effective, timely careOutstanding
effective: Ensuring consent to care and treatment in line with law and guidanceOutstanding
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawOutstanding
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesOutstanding
responsive: Supporting people to develop and maintain relationships to avoid social isolationOutstanding
responsive: End of life care and supportOutstanding
responsive: Meeting people's communication needsOutstanding
responsive: Improving care quality in response to complaints or concernsOutstanding
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringOutstanding
well-led: Engaging and involving people using the service, the public and staffOutstanding
well-led: Working in partnership with othersOutstanding
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsOutstanding
well-led: Continuous learning and improving careOutstanding
well-led: How the provider understands and acts on the duty of candourOutstanding

St Micheal Care Limited t/a HomeInstead Senior Care

Inspection reports (3)