moderate“At the time of our inspection there was not a registered manager in post. The service had not had a registered manager in post since 2017.”
moderate“There was not a registered manager in post at the time of our inspection, because they had left the service and deregistered with us in September 2017.”
medication management
1 finding
minor“In one person's care records we found they had recently been prescribed medicine that needed to be applied via a patch...the instructions for staff required more detail.”
supervision appraisal
1 finding
minor
“Due to changes in the office based management team, staff support sessions had not taken place as promptly or as frequently as some staff had wanted.”
governance
1 finding
minor“The provider did not have a regular routine for checking medicines were managed safely, but checked intermittently when they conducted unannounced spot checks.”