moderate“Timely calls were not always in place to provide people with the personal care they needed. This issue was followed up by the registered manager.”
staff training
1 finding
minor“Records showed new staff had been trained in up to 9 care issues on the same induction day. It would have been difficult for staff to have retained this information.”
care planning
1 finding
minor“On 1 care plan did not fully include important information such as past employment and hobbies. The registered manager took action to add more personalised information.”
complaints handling
1 finding
minor“The procedure implied the Care Quality Commission investigate complaints. This is not the case as CQC cannot, by law, investigate individual complaints.”