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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

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Agency profile · CQC 1-3832672471

Hants Healthcare

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Provider

Hants Healthcare Limited

Hampshire · South East · Active since 18/0

GoodHome-care★ Owner-managed (director & PSC)RM: Willis, Alice

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

3 years ago

23/Nov/2022 - 00:00

Inspected 3 years ago

Overview Inspections (3)Findings (4)Owner-management Methodology

4 findings across 4 themes

Every concern logged by inspectors

missed or late visits
1 finding
- moderate“The morning call is now anything between 9.30am-11am and it really stops me being able to get on with everything that I have to do.”
complaints handling
1 finding
- moderate“I have complained regularly...about the timekeeping...It might change for a week, but then it just goes back to how it is.”
care planning
1 finding
- minor“Some moving and handling risk assessments lacked information...one person needed assistance with a bath but lacked information.”
communication with families
1 finding

minor“Some staff expressed that communication with the registered manager wasn't always supportive or professional.”