Kadarcare Service Ltd, a London domiciliary care agency serving approximately 100 people, retained its Good rating across all five key questions following inspections in January and February 2023. The service demonstrated safe staffing, robust medicines management, effective governance, and a positive open culture under a knowledgeable registered manager, with no areas of concern identified.
Strengths
· People felt safe with staff and reported regular, punctual carers with positive relationships
· Staff trained in safeguarding, medicines administration, moving and handling, and infection control with annual updates
· Safe recruitment processes including DBS checks, identity and right-to-work verification completed before employment
· Medicines administered safely with senior staff monitoring records and competency assessments for all staff
· Registered manager promoted open culture, duty of candour understood, and timely incident/accident reporting with lessons shared
Quality-Statement breakdown (11)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; Working in partnership with othersGood