Agency profile · CQC 1-3857620642

Rainbow Care Solutions (Merseyside)

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Provider

Rainbow Care Solutions Limited

St. Helens · North West · Active since 06/0

GoodHome-care★ Owner-managed (director)RM: Ngoma, Dalitso

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

2 years ago

17/Feb/2024 - 00:00

Inspected 2 years ago

Overview Inspections (4)Findings (0)Owner-management Methodology

Inspection reports (4)

Inspection report · 2025-12-12
Framework: KLOE · 10 pages · 78 KB · PDF
Good
safe: Goodwell-led: Good
Rainbow Care Solutions (Merseyside) improved from Requires Improvement to Good following a focused inspection of Safe and Well-led, resolving previous breaches of Regulations 12 and 17. The service now has robust monitoring systems, a positive person-centred culture, and strong stakeholder engagement.
Strengths
- · Robust electronic monitoring systems introduced to check call times and durations, resolving prior falsification of visit records
- · Unannounced spot checks by senior staff on care workers in people's homes
- · People receive care from consistent, regular staff teams they know and trust
- · Safe recruitment practices including DBS checks for all new staff
- · Staff trained in safeguarding, medicines management, and infection prevention and control
Inspection report · 2024-02-17

Framework: KLOE · 10 pages · 74 KB · PDF

Good

safe: Goodwell-led: Good

Rainbow Care Solutions (Merseyside) was rated Good overall following an unannounced inspection in November 2023 and January 2024, with only the Safe and Well-Led key questions assessed. The service demonstrated robust safeguarding, risk management, staffing and governance arrangements, with people and families reporting consistently positive experiences of care.

Strengths

· People felt safe and spoke positively about staff who were described as respectful, kind and caring
· Sufficient staffing levels with safe recruitment procedures including checks for overseas staff
· Risk assessments carried out thoroughly in collaboration with other agencies such as Occupational Therapists
· Medicines systems, policies and staff training in place for safe administration
· Infection prevention and control procedures in place with PPE available and used appropriately

Quality-Statement breakdown (10)

safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; Working in partnership with othersGood

Inspection report · 2021-10-30

11 pages · 80 KB · PDF

PDF cached but not yet analysed by Claude; set ANTHROPIC_API_KEY and re-run npm run etl:reports -- --location 1-3857620642.

Inspection report · 2018-12-20

16 pages · 90 KB · PDF

PDF cached but not yet analysed by Claude; set ANTHROPIC_API_KEY and re-run npm run etl:reports -- --location 1-3857620642.