Helping Hands Durham

Inspection reports (2)

1. Inspection report · 2023-10-04

   Framework: KLOE · 10 pages · 75 KB · PDF

   Good
   safe: Goodwell-led: Good

   Helping Hands Durham is a domiciliary care agency rated Good overall, with Good ratings in both Safe and Well-led key questions inspected in June–August 2023. The service demonstrated consistent, person-centred care with robust safeguarding, medicines management, and governance processes, maintaining its Good rating from the previous 2018 inspection.

   Strengths

   • · People felt safe with a consistent staff team visiting their homes
   • · Medicines were administered safely with regular competence assessments for staff
   • · Safe recruitment practices followed including DBS checks and references
   • · Risks were identified and managed safely with individualised risk assessments
   • · Effective quality monitoring systems with regular audits and spot checks on staff practice
2. Inspection report · 2021-10-30