PIC 24 Healthcare Ltd, a small domiciliary care agency in Sheffield supporting four people, improved from Requires Improvement to Good following a focused inspection of Safe and Well-led. Inspectors found safe medicines management, robust recruitment, strong infection control, and a person-centred culture promoted by an engaged registered manager.
Strengths
· Robust and safe staff recruitment processes ensuring suitability to work with vulnerable people
· Safe medicines management with regular MAR checks and staff competency assessments
· Effective infection prevention and control measures in line with current guidance
· Consistent and reliable service delivered by regular, familiar staff
· Person-centred culture promoted by registered manager and provider
Quality-Statement breakdown (9)
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Good
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candourGood
well-led: Continuous learning and improving careGood