moderate“The registered manager was not always clear about when to tell us about events and incidents involving people.”
minor“this did not fully meet the legal requirement that the rating from the last inspection be clearly displayed on the provider's website”
medication management
1 finding
moderate“For the second person, staff only recorded the number of tablets given and at what time. They did not record the name of the medicines given at those times which was not best practice.”
record keeping
1 finding
moderate“However, records were not always maintained in a consistent way.”
leadership
1 finding
moderate“service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.”