Agency profile · CQC 1-3917351471

Home Care Direct

Provider

Homecare Direct Limited

Derbyshire · East Midlands · Active since 16/0

GoodHome-care★ Owner-managed (director)RM: Shaw, Kaileigh

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

3 years ago

29/Mar/2023 - 00:00

Inspected 3 years ago

Inspection reports (2)

Record keeping

: “we found some staff's recruitment files did not contain records of interviews which had been held to assess their suitability”

Strengths

· People were protected from the risk of abuse and felt safe; safeguarding incidents correctly reported, recorded and investigated.
· Risks were assessed and care plans regularly reviewed and updated with detailed monitoring and preventative actions.
· Each person supported by a small, specifically recruited team of personal assistants with people involved in selection.
· Medicines managed safely with regular audits, direct observation of practice and clear PRN guidance.
· People empowered to make choices and direct their own care, including involvement in creating care plans.

Quality-Statement breakdown (11)

safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Continuous learning and improving care; duty of candourGood
well-led: Managers and staff being clear about their roles, quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Working in partnership with othersGood

14 pages · 75 KB · PDF

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