ReadyCQC, a weekly field guide to CQC home-care regulation

criticalMedication management: “The management of medicines was ineffective and placed people at risk of harm. People did not have personalised protocols for "when required" (PRN) medicines”

criticalMedication management: “MAR charts contained hand- written modifications and there were discrepancies between MAR charts and care plans.”

criticalCare planning: “Care was not planned in a personalised way. Care plans were long with a large number of headings and sparse information was often repeated throughout”

criticalPerson-centred care: “The registered person did not design care with a view to achieving service users' preferences and ensuring their needs were met. 9(3)(b)”

criticalGovernance: “Audit processes were not effectively designed to monitor and improve the quality of the service.”

criticalOther: “the provider had not assessed the risks of staff carrying out these tasks.”

moderateIncident learning: “Policies and processes were not used appropriately to learn lessons from incidents and accidents.”

moderateRecord keeping: “Records around medicines administration were not clear and care plans were not up to date.”

moderateStaffing levels: “There are times they can't send anyone. I did raise this with [the registered manager]. She is trying her level best.”

moderateStaff competency: “[Our care worker] is not very experienced. [They] have had training but I don't think it is enough”

moderateCommunication with families: “The service was not meeting the AIS. Information about people was in large and inaccessible documents.”

moderateLeadership: “The registered manager did not always understand regulatory requirements.”

Andrewjon's, 7 Redan House

Inspection reports (1)