Pinnacle Cares For You Limited is rated Good overall following a November 2023 inspection of the Safe and Well-led key questions, with no failure themes identified. The service demonstrated strong safeguarding systems, consistent care delivery, effective governance, and proactive leadership committed to continuous improvement.
Strengths
· Continuity of care from a consistent core team of carers who knew people well
· Electronic call monitoring system effectively prevented missed or late visits
· Medicines managed safely with regular staff competency checks
· Open, learning culture where errors were used as opportunities for improvement
· Registered manager proactively analysed data to identify patterns and trends
Quality-Statement breakdown (9)
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Good
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff, fully considering their equality characteristicsGood
well-led: Continuous learning and improving care; Working in partnership with othersGood
well-led: How the provider understands and acts on the duty of candourGood