minor“during times of peak demand or where carers went of sick care staff were asked to cover additional shifts and this sometimes resulted in the calls being later than expected.”
governance
1 finding
minor“The registered manager had not completed the PIR at the time of our inspection. This is information providers are required to send us annually with key information about their service.”
leadership
1 finding
minor“There had been some challenges in relation to the management of the service. The registered manager had identified the areas for development and had put things in place to strengthen the management team.”