Loading
First Class Healthcare Ltd was rated Requires Improvement overall following a September 2021 inspection, with breaches of Regulation 17 (Good Governance) and Regulation 19 (Fit and Proper Persons Employed) identified due to four staff working without DBS checks and ineffective audit systems that repeatedly identified the same issues without remedial action. The service demonstrated strengths in person-centred care, staff training, medicines management, and safeguarding, with people and relatives consistently reporting positive experiences of caring and dedicated staff.
First Class Healthcare Ltd received a Good rating across all five key questions at its first comprehensive inspection since registering in July 2017, supporting 11 elderly people at the time. The service demonstrated strong person-centred values, safe staffing and medicines management, consistent staff deployment, and effective governance and quality monitoring systems.