Focused inspection of Nurseplus UK domiciliary care agency found improvements since the previous inspection, with the provider no longer in breach of regulation 12 on medicines management. Both Safe and Well-led were rated Good, lifting the service from its previous Requires improvement rating.
Strengths
· Medicines managed safely with electronic medicine administration system providing instant alerts for late or missed medicines
· Sufficient staffing levels with improved travel time between visits and electronic log-in/out monitoring
· Staff knew how to recognise signs of abuse and how to raise safeguarding concerns
· Detailed risk assessments linked to care plans and protocols
· Robust recruitment checks including references, health screening and DBS
Quality-Statement breakdown (8)
safe: Using medicines safelyGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management, learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empowering; duty of candourGood
well-led: Engaging and involving people, continuous learning and working in partnership with othersGood