A2L Care Services received a Good rating across all five key questions at its first CQC inspection since registration in September 2017. The service demonstrated person-centred care, safe practices, effective governance and a positive culture led by an engaged registered manager.
Strengths
· People felt safe and staff demonstrated thorough understanding of safeguarding procedures
· Personalised risk assessments in place and regularly reviewed as needs changed
· Safe recruitment practices including DBS checks, references and proof of identification
· Medicines managed safely with accurate MAR completion and thorough auditing
· Staff received comprehensive induction including care certificate and ongoing training