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Radfield Home Care Havering and Romford provides care and support to people living in their own home. Not everyone using Radfield Home Care Havering and Romford receives regulated activity; the CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. At the time of this inspection there were 38 people using the service. We carried out our remote assessment activities between 31 January and 08 February 2024. This assessment was carried by using technology such as video and telephone calls to enable us to engage with people using the service and staff, and electronic file sharing to enable us to review documentation. We visited the location on 02 February 2024 to collaborate our evidence. We looked at 5 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control and Equity in experiences and outcomes. We gave the service 48 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the inspection.
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