Agency profile · CQC 1-4011438886

Bluebird Care West Dorset

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Provider

Kore Associates Limited

Dorset · South West · Active since 04/0

GoodHome-careRM: Ellis, Aleasha

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

2 years ago

03/Jun/2023 - 00:00

Inspected 2 years ago

Overview Inspections (2)Findings (1)Owner-management Methodology

Inspection reports (2)

Inspection report · 2023-06-03
Framework: KLOE · 10 pages · 80 KB · PDF
Good
safe: Goodeffective: Goodcaring: Goodresponsive: Goodwell-led: Good
Bluebird Care West Dorset achieved a Good overall rating across all five key questions at this focused inspection of Safe and Well-led, having remediated the previous Requires Improvement in Safe by strengthening risk assessments and recruitment processes. The service demonstrated safe medicines management, effective governance, strong safeguarding practices, and a positive, person-centred culture with visible leadership.
Concerns (1)

minor

Record keeping

: “we found staff employment histories were not explored fully as required by the regulations and the providers policy. The manager took immediate action to rectify this during the inspection”

Strengths

· Risk assessments improved since last inspection; risks identified, assessed and mitigated with clear staff instructions
· Medicines management safe with trained and competency-assessed staff and electronic recording system
· Strong safeguarding culture with staff confident to raise concerns internally and externally
· Effective governance with multi-layered audits, accident/incident analysis and reflective learning
· Highly positive staff culture with visible, approachable and supportive leadership

Quality-Statement breakdown (9)

safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving careGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersGood

Inspection report · 2021-10-30

16 pages · 83 KB · PDF

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