moderate“plans were not in place to guide staff on how to make people safe in an emergency if staff were present at their home.”
incident learning
1 finding
minor“there was no recorded evidence that the actions recommended by the registered manager had been reviewed.”
governance
1 finding
minor“No formal analysis of these calls was completed. We also noted there had not been an annual survey completed.”
communication with families
1 finding
minor
“The registered manager told us their knowledge of this standard [Accessible Information Standard] was limited.”
end of life care
1 finding
minor“End of life care plans were not always in place and the registered manager was aware of their responsibility to ensure that people were able to express their wishes”
staff training
1 finding
minor“Staff were offered the opportunity to complete nationally recognised qualifications in adult social care. The numbers who had completed this were low”