Mencap North East DCA received a Good rating across both inspected key questions (Safe and Well-led), with no breaches of regulation identified and strong evidence of person-centred, rights-based care for adults with learning disabilities and autistic people. The service demonstrated robust safeguarding, medicines management, staffing, and governance practices, with effective community partnerships contributing to positive health outcomes for people.
Strengths
· People supported to have maximum choice and control; staff communicated in ways meeting individual needs
· Detailed, tailored risk assessments in place; staff effectively planned for all potential risks
· Medicines managed safely with staff trained and assessed as competent in medicines administration
· Effective infection prevention and control systems reflecting current guidance
· Safe recruitment practices including people using the service being involved in interviewing new recruits
Quality-Statement breakdown (11)
safe: Assessing risk, safety monitoring and management
Good
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood
well-led: Managers and staff clear about roles, quality performance, risks and regulatory requirementsGood