Stella Care Devon Ltd was rated Good overall at its July 2023 inspection, with only Safe and Well-Led key questions assessed. The service demonstrated strong safeguarding, risk management, medicines safety, staffing, governance, and partnership working, with no failure themes identified.
Strengths
· People felt safe and comfortable with staff; relatives described care as exemplary and staff as going 'over and above'.
· Robust risk assessments for care needs, health conditions, and home environments, updated regularly to reflect current needs.
· Safe recruitment practices including DBS checks and sufficient staffing levels with rarely missed or late visits.
· Medicines managed safely with electronic monitoring system, staff training, and competency assessments.
· Effective governance including regular audits of medicines, care records, accidents/incidents, and welfare spot checks.
Quality-Statement breakdown (11)
safe: Systems and processes to safeguard people from the risk of abuse
Good
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Promoting a positive, person-centred, open and inclusive cultureGood
well-led: Managers and staff clear on roles; quality performance, risks and regulatory requirements; continuous learningGood
well-led: Duty of candourGood
well-led: Engaging and involving people, the public and staffGood