minor“The service was not currently providing end of life care to anyone. There was no information in peoples care plans about their wishes and preferences.”
record keeping
1 finding
minor“The provider had good oversight of medicines administration, however the recording of this oversight was not robust enough.”
governance
1 finding
minor“as this was a new provider, their systems for auditing were in their infancy. There were some audits in place to check recruitment processes and care plan updates.”