Agency profile · CQC 1-4094619273

Prestige Homecare Services

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Provider

Prestige Homecare Services Limited

Ealing · London · Active since 14/0

GoodHome-careRM: Sehmi, Manjit

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

3 years ago

18/May/2023 - 00:00

Inspected 3 years ago

Overview Inspections (3)Findings (4)Owner-management Methodology

Inspection reports (3)

Inspection report · 2023-05-18
Framework: KLOE · 10 pages · 77 KB · PDF
Good
safe: Goodwell-led: Good
This focused inspection of Prestige Homecare Services confirmed improvements made since the previous inspection, with both Safe and Well-led rated Good. The service demonstrated effective risk management, safe medicines handling, consistent staffing, and robust governance systems supporting high-quality, person-centred care.
Strengths
- · People usually visited by the same staff, providing continuity of care
- · Staff received regular training, supervision and competency checks
- · Medicines administration records audited monthly with detailed action logs
- · Provider monitored staff attendance and recorded lateness with actions taken
- · Quality assurance systems including audits, home observations and satisfaction surveys
Inspection report · 2022-04-20
11 pages · 81 KB ·

Framework: KLOE ·

PDF

Good

safe: Requires improvementwell-led: Good

Focused inspection rated the service Good overall, with Well-led remaining Good but Safe deteriorating to Requires Improvement due to inconsistent COVID-19 staff testing and concerns about visit duration. Medicines management, safeguarding, recruitment and leadership were all positive.

Concerns (4)

moderateInfection control: “Starting in February 2022, a month prior to our inspection, staff were completing weekly, rather than daily, lateral flow tests”
moderateMissed or late visits: “a third of those we spoke with said care staff would not always stay the full allocated time for their care visit”
minorCare planning: “a more generic risk assessment that considered issues such as a person's living environment was not always updated regularly”
minorCommunication with families: “one relative told us the provider had not informed them about a change to the timing of their family member's care visit”

Strengths

· Staff supported people with their medicines safely with monthly MAR audits
· Continuity of care with regular familiar care workers
· Robust pre-employment checks including DBS
· Strong safeguarding awareness among staff
· Supportive leadership and positive staff culture

Quality-Statement breakdown (11)

safe: Preventing and controlling infectionRequires improvement
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyGood
safe: Systems and processes to safeguard people from the risk from abuseGood
safe: Learning lessons when things go wrongGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; duty of candourGood
well-led: Working in partnership with othersGood

Inspection report · 2021-10-30

15 pages · 76 KB · PDF

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