moderate“Safeguarding training had not always been effective as some staff due to English not being their first language struggled to understand what they were being asked.”
safeguarding
1 finding
moderate“Some staff struggled to understand what they were being asked about abuse and did not understand whistleblowing procedures, therefore could not explain the action they would take.”
governance
1 finding
moderate“Audits were not always clear due to contradiction in information and records were not always accessible...risk assessments were not in people's files.”
record keeping
1 finding
moderate“Not all information about people's choices were recorded, for example, food and drink choices. Records were not always accessible, risk assessments were not in people's files.”
communication with families
1 finding
moderate“The company has poor communication...when I ring, they do not pick up. The service is not well managed or led. The service delivery is poor.”
missed or late visits
1 finding
minor“Call logs covering 10 October 2022 to 6 November 2022 showed some staff were frequently late and where 2 staff were needed, this did not always happen.”