moderate“47% of calls were later than 15 minutes and 28% of calls were later than 45 minutes...visits were shorter than the agreed time, on a significant number of calls.”
communication with families
1 finding
moderate“The main issue is communication. If they can't make it, they don't always tell me.”
care planning
1 finding
moderate“There's not a care plan in the house. Any new carer doesn't have a clue. I have to tell them what to do.”
governance
1 finding
minor
“It was not clear what improvements had been made following the yearly audit.”
person centred care
1 finding
minor“Since the start, the care company hasn't been great. No one has ever asked me for any feedback.”
record keeping
1 finding
minor“Data also confirmed that staff were not always logging in electronically...a manual system was used instead.”