Centurion House, a domiciliary care service in Bicester, was rated Good across all five key questions at its March 2016 inspection, with 12 people receiving personal care. The service demonstrated strong personalised care, robust safety systems, effective governance, and a positive open culture with no areas of concern identified.
Strengths
· People felt safe and staff demonstrated clear understanding of safeguarding responsibilities and reporting pathways
· Sufficient staffing levels consistently maintained, with staff not rushed and able to spend social time with people
· Safe and robust recruitment processes including DBS checks and employment references completed before unsupervised work
· People received medicines as prescribed; staff trained and competency regularly checked; no medicine errors during 2016
· Staff received regular supervision, appraisals, and observation of care practice with feedback to support development
Centurion House, a domiciliary care service in Bicester, was rated Good across all five key questions at its November 2018 announced inspection. The service provided safe, person-centred care with effective governance, though it was operating without a registered manager who was mid-way through the CQC registration process.
Concerns (2)
minorGovernance: “There was a not registered manager in post. The registered manager had recently left and a new manager had been appointed and was going through the registration process.”
minorRecord keeping: “A recent audit of medication charts identified shortfalls in recording. The manager raised this with staff at a team meeting and as a result the standard of recording improved.”
Strengths
· Staff trained in safeguarding and understood responsibilities to identify and report concerns
· Medicines managed safely with fully and accurately completed MAR records
· Safe recruitment processes including DBS checks before staff worked alone
· Sufficient staffing levels confirmed by rotas and people using the service
· People supported in line with Mental Capacity Act 2005 principles