Medukcare, a small live-in domiciliary care provider supporting three people, was rated Good across all five key questions at this first rated inspection. Inspectors found safe, effective, caring, responsive and well-led services with strong person-centred culture, robust recruitment, specialist training, and effective quality assurance.
Strengths
· Strong safeguarding procedures with staff trained and clear understanding of reporting concerns
· Robust recruitment procedures including DBS checks, references and full employment history
· Effective infection prevention and control with adequate PPE and COVID-19 training
· Comprehensive risk assessments tailored to individual healthcare needs
· Specialist training delivered in partnership with external training company for neurological and neuro-diverse needs
Quality-Statement breakdown (18)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safely; Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough; access healthcare services; working with other agenciesNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independenceNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Supporting people to develop and maintain relationships and follow interestsNot rated
responsive: Improving care quality in response to complaints or concerns; End of life care and supportNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsNot rated
well-led: Duty of candour; Continuous learning and improving care; Working in partnership with othersNot rated