Zenith Care Recruitment, a small domiciliary care agency in Barking & Dagenham providing personal care to 6 people, was rated Good overall following a focused inspection of Safe and Well-led on 14 November 2023. No failure themes were identified; the service demonstrated safe practices across risk, medicines, recruitment and infection control, and governance had improved since the previous inspection.
Strengths
· Risk assessments in place covering specific health conditions (Parkinson's, high blood pressure, diabetes), falls, personal hygiene and skin integrity.
· Digital call monitoring system implemented to verify staff attendance and punctuality at care calls.
· Medicines managed safely with support plans, MAR charts, training and competency assessments.
· Safe recruitment practices followed including DBS checks, identity verification and references.
· Robust quality assurance systems with recorded audits on care plans, risk assessments, medicines and staff files.
Quality-Statement breakdown (13)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Ensuring consent to care and treatment in line with law and guidanceGood
safe: Using medicines safelyGood
safe: Staffing and recruitmentGood
safe: Learning lessons when things go wrongGood
safe: Preventing and controlling infectionGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving careGood