ReadyCQC, a weekly field guide to CQC home-care regulation

missed or late visits

1 finding

minor“Sometimes [staff] are just not punctual"; "[Carer] is not very good on time keeping.”

communication with families

1 finding

minor“They don't ring back if you have a query. You phone them and they say they'll ring back and they don't.”

complaints handling

1 finding

minor“I think it can be managed better. If someone makes a complaint that complaint shouldn't be an ongoing complaint it should be dealt with.”

person centred care

1 finding