minor“there were no formal auditing of care arrangements and quality of the service. For example, people receiving their reviews at the agreed frequency (after 24 hours, 4 weekly), identifying any shortfalls”
staff training
1 finding
minor“There had been no specific training around areas of disability such as Parkinson's or differing types of dementia. However, it was recognised by the provider these were areas which needed to be provided”
care planning
1 finding
minor“there were instances where specific risk assessment would ensure guidance was available to caregivers. For example, where one person was at risk of pressure wounds and another person had risks around swallowing.”