moderate“People did not consistently receive person-centred care. We received feedback from people and relatives that they did not regularly receive consistent care staff and that this impacted on the quality of care provided.”
complaints handling
1 finding
moderate“Concerns with complaints management had been identified in three previous audits in 2018 but issues were still found during the inspection.”
end of life care
1 finding
moderate“The person's care plan did not have any information about their wishes for how they would like to be supported at the end of their life and no guidance for staff about how to support them at that time.”
record keeping
1 finding
moderate“MARs and TMARs were not always filled in correctly. We observed gaps and inconsistencies in these records during the inspection.”
care planning
1 finding
minor“Areas of some care plans such as moving and handling assessments lacked detail.”
governance
1 finding
minor“Records did not clearly demonstrate that feedback was used to drive improvement.”