moderate“records showed a number of gaps in the recording of people's medicines. Audits showed that gaps in recording had been a consistent concern”
governance
1 finding
moderate“care records were not audited on a regular basis and we found some records did not include up to date information on the care people required”
complaints handling
1 finding
minor“complaints were not reviewed to identify trends and improve the quality of the service”
care planning
1 finding
moderate
“One person's care file...did not contain an up to date care plan. The last recorded audit of care plans was completed in August 2015”