Wessex Care Community Services is rated Good overall following a February 2023 inspection, with both Safe and Well-led domains rated Good, maintaining its previous Safe rating and stepping down from Outstanding in Well-led. The service demonstrated consistent staffing, safe medicines management, strong governance, and a person-centred, open culture with no failure themes identified.
Strengths
· Consistent small staff team with no missed visits reported by people and relatives
· Safe recruitment practices with all required pre-employment checks completed
· Medicines administered as prescribed with annual competency checks and regular audits
· Strong infection prevention and control including pictorial handwashing guidance in care records
· Open, inclusive culture with accessible senior management and effective on-call system
Quality-Statement breakdown (12)
safe: Systems and processes to safeguard people from the risk of abuse
Good
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood