Hanslope and Castlethorpe is a Good-rated domiciliary care service providing personal care to 23 people, including those with complex needs, inspected in October 2022. The service demonstrated safe care delivery, consistent staffing, robust safeguarding, and strong person-centred leadership, with the Safe rating improving from Requires Improvement at the previous inspection.
Strengths
· People were protected from avoidable harm with robust safeguarding systems and knowledgeable staff.
· Sufficient staffing levels with consistent, punctual staff who stayed for the full allocated time.
· Safe recruitment procedures including DBS checks and references prior to employment.
· Medicines safely managed with regular audits and trained staff following policy and procedures.
· Strong person-centred culture led by a motivated registered manager committed to promoting independence.
Quality-Statement breakdown (12)
safe: Systems and processes to safeguard people from the risk of abuse
Good
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood