Luu-Bridgets Healthcare Limited received a Good rating across all five key questions at its first CQC inspection in September 2018, providing personal care to two people in their own homes. The service demonstrated safe, person-centred care with strong leadership, effective quality monitoring, and highly positive feedback from people, relatives and healthcare professionals.
Strengths
· People felt very safe with their carers and relatives expressed no concerns about safety
· Robust recruitment checks including references, ID verification and DBS checks
· Sufficient staffing levels with consistent, regular staff and no late visits reported
· Medicines safely managed with MAR records, audits and competency assessments for administering staff
· Staff received comprehensive mandatory training including safeguarding, MCA, infection control and equality and diversity