Right at Home Stockport & Didsbury received a Good rating across all five key questions at its December 2022 inspection, with no regulatory breaches identified. The service demonstrated particular strengths in end of life care, staff training, person-centred care planning and community partnership working.
Strengths
· Comprehensive, detailed and contemporaneous care plans covering current needs and risk management
· Medicines managed safely by trained staff with regular competency checks and real-time audits
· Wide-ranging staff training including tracheostomy care, MCA, food hygiene, privacy and dignity, tailored to individual needs
· Strong end of life care with close collaboration with NHS, district nursing and specialist palliative care teams
· Positive culture with high staff morale, employee assistance programme, mentoring and wellbeing support
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Staff support: induction, training, skills and experienceGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Duty of candour; continuous learning and improving careGood
well-led: Working in partnership with others; engaging and involving people, the public and staffGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood