moderate“They did not return a PIR and the provider told us this had possibly been due to an email issue at the service. This meant that the provider's systems were not suitable and there was a risk that information...may not reach them”
minor“At our previous inspection visit we found the provider had not returned the Provider Information Request which we had asked for.”
record keeping
2 findings
minor“we found that one person's work history was missing from their application form, so it could not be established whether references had been provided by their last employer.”
minor“the documentation they were using to monthly review people's waterlow score showed the regular monthly reviews had not consistently been recorded.”
care planning
2 findings
minor“we found that one person's records did not contain guidance on how staff should keep the person and themselves safe. This person sometimes presented behaviour which may challenge staff.”
minor“one person's care plans did not provide detailed guidance for staff on how to support the person with their particular needs.”
medication management
1 finding
minor“We found some minor issues which had not been identified by medicines audits and spoke with the Team Leader about this.”
supervision appraisal
1 finding
minor“at times it was difficult to maintain regular staff meetings and one to one meetings with staff because they had to cover some care calls.”