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We carried out an assessment of Abbeyfield Hope Bank View between 18 November and 14 January 2026. We visited the service 18 November 2025 and then reviewed information remotely. The assessment was carried out following on-going concerns about high use of agency staff impacting people’s care and the length of time since the last comprehensive inspection of the service. The service was an extra care scheme for up to 61 people living in their own homes with on-site tailored support arrangements. The service’s reliance on agency staff had improved. Staff feedback about staffing levels was now positive. They told us high agency staff use had been an issue, but this had now improved significantly. People also confirmed this. Some improvements were required to ensure medicines administration records were accurate. Staff did not always record consistently why people had not been given medicines or consistently record ‘when required’ medicines had been administered. There were systems to investigate and learn from incidents, accidents, safeguarding concerns and complaints. Staff said the registered manager was supportive and approachable. New staff were recruited safely. Care plans and risk assessments were personalised and included information about how people wanted their support provided. Staff completed the training they needed. People were supported to have enough to eat and drink in line with their needs and preferences. The provider had a structured approach to quality assurance, which was successful in identifying areas for improvement.
npm run etl:reports -- --location 1-4492090037.Date of assessment: 28 November 2024 to 13 December 2024. We looked at quality statements in all domains. The service is an extra care service, which provides personal care for up to 75 people living in their own apartments within the scheme. The service performed well against the majority of statements we looked at. There were areas for improvement in governance and learning lessons from incidents, but we were assured of the actions taken by the provider and their plans. The interim manager was responsive to feedback. They and the nominated individual had an open, inclusive approach to leadership. The atmosphere was relaxed and welcoming, with people living their own lives with levels of independence that were positively supported by staff. Staffing levels were safe. Staff understood the risks people faced but access to records containing risk information needed to improve. The reliance on agency staff, which had heightened this risk, had reduced recently due to improved rota planning. This also meant there were improvements in terms of people’s continuity of care, and staff morale. The interim manager and staff worked well with other health and social care partners to reduce the risks people faced and improve their quality of life. There had been a long period of management turnover and a period of change as the provider introduced a new electronic records system. Staff were positive about a new permanent manager starting in the new year and there was an appropriate handover period planned.
npm run etl:reports -- --location 1-4492090037.This was a targeted IPC inspection of Abbeyfield Hope Bank View, an extra care housing scheme serving 71 people, conducted in response to the Covid-19 pandemic. The service was found to have safe and effective infection prevention and control procedures in place across all assessed areas, resulting in an 'Inspected but not rated' outcome.
Abbeyfield Hope Bank View was rated Good overall at its first inspection in September 2018, with strong person-centred care, safe medicines management, and a supportive registered manager. The single area of Requires Improvement in Well-Led related to the registered manager's failure to submit required statutory notifications to CQC, which is being addressed separately.