minor“Some of these were up to nine months old, so any learning from them was of limited value.”
governance
1 finding
minor“records were not always available to verify this, they undertook to improve the way they tracked and monitored improvement actions identified by the audits.”
consent capacity
1 finding
minor“The record of the best interest decision was not clear as to whether staff or a family member had made the decision, but the registered manager undertook to clarify and document this correctly.”