moderate“The culture of the service was not always open and transparent. Some staff told us they did not feel supported in their roles, any issues or concerns they raised were not responded to in a timely way.”
leadership
1 finding
moderate“Staff felt they did not have the opportunity to come together for reflective practice and shared learning, and for staff working out in the field morale was low.”
care planning
1 finding
minor“Where people had risk assessments in place for catheter care, or were prescribed blood thinning medicines, these could be further improved by providing specific information about the individual.”
communication with families
1 finding
minor“Communication from the registered manager and office staff needed to improve.”