St Helens Supported Living Service (Leonard Cheshire Disability) received a Good rating across all five key questions at its unannounced August 2015 inspection, with 15 people in receipt of personal care all reporting positive experiences. No regulatory breaches were identified; the service demonstrated robust safeguarding, medicines management, person-centred care planning, and effective governance through regular audits and a clear management structure.
Strengths
· People consistently reported feeling safe and staff demonstrated clear awareness of safeguarding procedures and reporting pathways
· Medicines management was robust with daily checks, designated oversight staff, and people confirming medicines were given on time
· Comprehensive needs assessments undertaken prior to service commencement, covering communication, mobility, health, finances and personal goals
· Staff received regular supervision, induction, and a broad range of training including MCA, safeguarding, moving and handling, and Makaton
· Person-centred care planning with monthly keyworker meetings enabling people to review and direct their own support
Quality-Statement breakdown (18)
safe: Safeguarding systems and staff awarenessGood
safe: Medicines managementGood
safe: Safe recruitmentGood
safe: Risk assessment and care planningGood
safe: Staffing levelsGood
effective: Staff training and supervisionGood
effective: Mental Capacity Act and consentGood
effective: Healthcare access and coordinationGood
effective: Nutrition and dietary preferencesGood
caring: Dignity, respect and privacyGood
caring: Consistency of staff and relationship buildingGood
caring: Community involvement and social inclusionGood
St. Helens Supported Living Service, operated by Leonard Cheshire Disability, was rated Good across all five key questions at its March 2018 inspection. The service demonstrated strong safeguarding, person-centred care, effective leadership, and robust governance with no areas of concern identified.
Strengths
· Effective safeguarding systems with staff aware of reporting procedures and individual risks fully assessed and reviewed
· Safe staff recruitment with thorough employment records including DBS checks, deployed in sufficient numbers
· Medicines stored and administered per best-practice guidelines with immediate corrective action on errors
· High-standard staff training with regular supervision and appraisal; compliance at 85.9% with plans to reach 100%
· Staff knew people's needs and preferences well, providing personalised, person-centred care