moderate“At the time of the inspection there was no registered manager. The Nominated individual told us they would be submitting an application to the CQC to be registered as the manager.”
minor“Audits of records had recently been put in place and needed to be embedded. The provider was aware for the need to fully embed the systems to help drive improvements.”
incident learning
1 finding
minor“following a complaint involving cancelled or missed care visit the provider had reviewed the procedure with staff as to what they needed to do if a family cancelled a care visit”