Beige Healthcare Services received a Good rating across all five key questions at its first inspection since registering in December 2017, with five people supported at the time. Two areas for improvement were identified: the absence of end-of-life care plans for all service users, and the lack of a structured quality assurance audit plan to support effective governance as the service grows.
Concerns (2)
moderate
End-of-life care
: “People did not have end of life care plans...it was essential that staff knew how people wanted to be supported at the end of their lives.”
moderateGovernance: “There was no evidence of how they used their information from audits to identify any shortfalls to the quality of the service. They had no structured quality assurance plan.”
Strengths
· Effective risk assessments and safeguarding systems kept people safe from abuse or harm
· Safe recruitment procedures including valid DBS checks for all staff
· Sufficient staffing levels with emergency cover arrangements in place
· Medicines managed safely with regular MAR audits identifying no concerns
· Personalised, person-centred care plans developed with people and their relatives